FAQ

How can I book an activity?

You can do it directly on our website safely with MasterCard, Maestro or Visa.
You can also send us an email to info@asterark.com, or call us to +34 670 837 448 and +34 639 120 017, and pay by transfer after we confirm your booking.

How long does it to get to the meeting point?

It can take over an hour and a half by car to reach the meeting point from the main urban areas. Plan your route, mobile signal above 1,000 metres is poor and you may not be able to make calls or reach us.

Can I attend a stargazing activity with children?

Sure! And we will be delighted to welcome them. However it is important to bear in mind that during the activity there may be freezing temperatures so it is not recommended for children under 7 years old.

What should I bring?

The activities take place above 2,000 meters of altitude, where the thermal sensation can be close to 0ºC at any time of the year, so it is very important to wear warm clothes, preferably with several layers. Do not forget to bring the proof of your reservation. We also recommend wearing suitable footwear for mountain and water.

At what time do the activities start?

The starting time is based on the time of sunset, so it will change throughout the year and is specified in each of the tours.

How difficult are hiking activities?

The difficulty of the routes is medium due to the fact that they are carried out above 2,000 meters of altitude. Bring suitable footwear and walking sticks if you wish but are not required. The routes take about two hours.

Do the activities include shuttle?

The activities do not include it. We only offer the option of transport service for groups when request by client with an additional cost.

What services are available in the area?

As it is a natural area, the services available are limited. Keep in mind that most of the information points and hotelry in the area or its surroundings normally close before 6:00 p.m. The nearest petrol station is more half an hour away by car.

Doess astronomical observation take place in an Astrophysical Observatory?

No, the activities take place in natural environment where the sky conditions are favourable for the stargazing. The Observatories are scientific installation where any activity unrealeted to the work carried out by astrophysicists is not allowed.

Should I print the proof of my reservation?

There’s no need. You can display it electronically.

Can I change the date of my reservation?

Yes, as specified in section Purchase Conditions

In which languages are the activities carried out?

Each of the activities specifies the languages in which they are carried out. For other languages ​​you can contact us by email to info@asterark.com

Are activities for groups held on other dates not available on the calendar?

Yes, for more information contact us by email to info@asterark.com

I do not receive the confirmation email, what is the reason?

Some of the reasons may be:

  • You have closed the browser window before the confirmation screen is displayed.
  • You have not accepted the Privacy Policy and/or the Purchase Conditions.
  • The email has reached your spam tray.

I have mobility problems, is the observation site accessible?

As it is high mountain it will involve to walk over rocky ground. We invite you to call us and we will try to solve all your doubts.

What kind of telescope do you use?

For solar observation activities we use H-alpha filters that allow us to observe the solar prominence and filters to observe the sunspots. At night activities we use computerized telescopes with diameters between 235 and 250 mm, in addition to other support tools.

What if I am late for the activity?

It is very important that you arrive on time, otherwise there may be nobody to receive you. In that case, you can not demand any refund, return or change of date.

I want to give an activity as a gift, what can I do?

We have Gift Vouchers for this purpose in each of our activities.

Can I take my camera?

Of course, and don’t forget to bring your tripod. Hopefully you will take with you a good memory.
But in order not to disturb others, the use of white light flashes or flashlights is not allowed during night time activities.

Can I take my pet?

No pets are allowed, we’re so sorry :´(

Are we alone in the universe?

We do not know, but if it’s just us … seems like an awful waste of space.

Do you have more questions?

Contact us by email or phone: info@asterark.com / +34 670 837 448 / +34 639 120 017

Logo Asterark OK 02